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	< Back to Topic Index Index Term: Communication improvement The following Cases and/or Perspectives relate to this term: Date Title Type August 2009 In Conversation with...Steven J. Spear, DBA, MS, MS IN CONVERSATION WITH... July 2007 In Conversation with...James L. Reinertsen, MD IN CONVERSATION WITH... December 2006 Crossing the Borderline Case & Commentary November 2006 In Conversation With...Donald A. Norman, PhD IN CONVERSATION WITH... March 2005 On O.R. Off? Case & Commentary November 2003 40 of K Case & Commentary

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